We combine cutting-edge technology with decades of experience to create a more personalized, memorable and meaningful loyalty and incentive campaign experiences through...
Technology
Our technology platform is flexible, secure and PCI compliant. It enables us to safely connect with systems of Clients and partners to implement end-to-end initiatives.
- Loyalty and incentives platform
- Mobile and digital integration
- Merchant connectivity
- Redundancy for improved security
Award Fulfillment
We offer a full spectrum of awards:
- Awards catalog including travel, merchandise, gift cards, experiences and donations
- Digital awards
- Redemption at the point of sale
- Merchant network redemption
- Discounts and cash back at online and offline merchants
- Lifestyle-enhancing awards through partners
Marketing
We offer marketing support and insights for every program that we implement. With our extensive experience in domestic and international markets, we can guide Clients on innovative marketing offerings that will incentivize greater customer participation and engagement.
- Stand-alone and ongoing promotions
- Marketing creative support
- Digital marketing and social media strategies
Infrastructure
Motiva Loyalty offers an end-to-end loyalty infrastructure, so that Clients do not have to worry about any of the operational aspects of a loyalty or incentives program. Customers can enjoy the benefits and features of a modern loyalty program through their mobile phone, digital means, online and offline merchants.
- End-to-end loyalty infrastructure
- Customized program management modules
- Online and offline merchant marketplace
- Award fulfillment
- POS redemption of points and other loyalty currencies
- Call center and travel agency
- Travel engine
Customer Strategy
We work closely with Clients to understand their customer loyalty program goals, in order to design solutions that best meet their needs and support their priorities. We consider the business and financial objectives to determine how to drive the best results for the organization and the greatest returns for the loyalty investment.
- Evaluation of Client needs and goals
- Consumer research and competitive analysis
- Consultative management approach
- Financial analysis support and recommendations
- Ongoing review of program performance and refinement of strategies
Analytics
Data management and analysis is at the heart of our technology-driven marketing efforts. We can personalize programs and offers with the insights gathered from ongoing initiatives. We offer:
- Dashboards
- Tableau integration
- Flexible data inputs, can be daily, weekly or monthly
- Can share customer data with Clients to enrich marketing segmentation
- Addition of data from other sources to enrich the analysis
- Business and competitive intelligence